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Virtual HTU: “Resurrection of Ambulatory Surgical Services in the Era of COVID”

HealthTrust presents…Virtual HTU: “Resurrection of Ambulatory Surgical Services in the Era of COVID”

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In the era of the COVID-19 pandemic, ambulatory surgical venues provide a vital resource for hospital systems. While disruptions and uncertainty abound, including staffing shortages and supply chain limitations, these challenges have allowed creative reorganizations to emerge that emphasize safe, efficient, comprehensive care. This session presents a successful re-engagement of one facility’s outpatient surgical venue with a focus on patient and staff satisfaction. Included will be the analyses, processes and ultimate successes that led to the resurrection of this most important component of their healthcare delivery system.

Learning Objectives | At the end of this session, participants should be able to:

  • Describe the process improvement methods instrumental to engagement of a workforce previously displaced in the era of COVID shutdowns
  • Recognize the emphasis placed on standard work as it relates to perioperative services and the provision of efficient care in the setting of a busy Ambulatory Surgical Center
  • Identify the importance of identity and branding as it relates to patient engagement and staff satisfaction


Jason Mouzakes, M.D., FAAP  |  Pediatric Otolaryngologist & Chair of the Department of Otolaryngology  |  Albany Medical College Chair of ENT Surgery

Ian Parron, RN BSN CNOR CNML  |  Director of Ambulatory Surgery  |  Albany Medical Center

Target audience: Nursing & Supply Chain

Continuing Education Information:

  • Approved for Nursing & Supply Chain credit
    • Pfiedler Education is a division of AORN, provider approved by the California Board of Registered Nursing, Provider Number CEP13019, for 1 contact hour.
    • This webinar has been approved by AHRMM for 1.0 contact hour of continuing education.
  • Members who attended the live HTU event and applied for CE credit are not eligible to receive credit for the same program in a virtual format.
  • If you plan to obtain credit for a live session, stay until the end of the presentation to receive the verification code you will need to obtain the continuing education credit. CE credit is individual. No group credit is available. Each person must register for a webinar and attend the webinar in its entirety in order to receive an email after the event with instructions on how to apply for continuing education credit. Attendees should not share the code or forward the email to others who did not actually attend the program. If they are not able to be verified on our webinar provider reports and registration list they will not receive credit. If you are joining only by phone, you will not be eligible for credit. You must also log in and join the visual portion of the webinar to be part of our CE provider-required reporting.