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“People/Process/Place: Enhancing the Patient Experience Through the Built Environment”

Grainger presents…

“People/Process/Place: Enhancing the Patient Experience Through the Built Environment”

A healthcare facility and campus can improve the quality of a patient’s experience by supporting positive interactions and efficient operations. However, a well-designed facility cannot stand on its own. It’s the integration of the people, the processes and the place that impact a positive experience of care. This session will explore aspects of the built environment that enhance the patient and family experience, and details that contribute to higher HCAHPS scores for noise reduction, improved communication, supporting staff responsiveness and pain management.

Speaker:

Lynn Kenney, EDAC, SASHE, Director of IndustryRelations, The Center for Health Design

There is no cost for this program.

Target audience: Facilities, Supply Chain

Participants will receive a certificate of attendance providing documentation for 1 credit hour of training.